Clear product information
Refund policy
A fair, readable refund process for the one-time ClientAtlas software license.
Last updated: July 29, 202614-day request window
You may request a refund within 14 calendar days of purchase if the software is materially different from its description, cannot be activated after reasonable troubleshooting, or has a reproducible defect that prevents normal use.
How to request one
Use the support contact shown on the final production website or reply to the delivery email. Include the checkout email, transaction or receipt number, purchased edition, and a short description of the issue. Never send card details.
Evaluation
We may ask for information needed to reproduce an activation or product issue. Refunds are normally returned to the original payment method through Paddle. Bank processing time may vary.
Exceptions
A refund may be declined where the request is made after 14 days without a product defect, the license has been abused or shared, substantial use indicates the product was accepted, or the request concerns a feature not advertised. This does not limit mandatory consumer rights.
Duplicate or unauthorized payments
Contact support promptly for a suspected duplicate or unauthorized transaction. Paddle may request verification and will handle payment investigation as merchant of record.